Privacy Policy
1.0 Introduction
Techie Services trading as Techie Services, is committed to protecting your privacy.
This Privacy Policy outlines how we collect, use, store, and protect your personal data when you engage with our services.
We provide, install, and maintain security and technology equipment, including alarms, CCTV, access control systems, WiFi, phones, and data cabling. Our services are available across the United Kingdom, with a primary focus on Sussex and England.
2.0 Data Collection
We collect and store personal information necessary for business operations, including:
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Personal Information: Name, email address, phone number, and postal address.
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Sensitive Data: Floor plans, security and WiFi equipment locations, building access codes, and admin permissions to security systems (only stored with prior written consent).
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Website Data: Standard cookies for website functionality and analytics.
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Collection Methods: Data is collected through contact forms, purchases, and customer inquiries.
3.0 Data Retention
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If a quote does not convert to a sale, the related data is deleted within 12 months.
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Customer data related to completed sales is retained for five years after the last communication or the end of any maintenance contract.
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Security-related data is securely erased five years after the contract and communications with the client have ended.
4.0 Purposes of Data Collection
We collect data to process sales, manage ongoing support and maintenance contracts, service equipment,
and facilitate general business operations. We do not share customer data without prior consent, and we
never sell data to third parties.
5.0 Data Sharing
We only share data when absolutely necessary and with prior consent. In some cases, we work with third-
party providers to deliver specific services, and customers will be informed in advance of such arrangements.
Customers enter into separate agreements with these third parties where applicable. Payment transactions
made through third-party payment portals are handled directly by the payment processor, which then shares
the necessary transaction data with us.
We never sell customer data to third parties.
6.0 Data Security & Retention
We implement strict security measures to protect personal data:
All digital data is stored securely with encryption and access restrictions.
Any physical documents are kept in a locked and secure facility.
In compliance with GDPR, if a data breach poses a high risk to an individual’s rights and freedoms, we
will notify affected individuals within 72 hours and log all necessary corrective actions.
For more details on our data protection measures, please refer to our GDPR & Data Access Policy. We
implement strict security measures to protect personal data:
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All digital data is stored securely with encryption and access restrictions.
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Any physical documents are kept in a locked and secure facility.
In the event of a data breach, we will take appropriate action, notify affected individuals, and comply with
relevant legal obligations.
7.0 User Rights & Choices
Access & Modification: Users have the right to access, modify, or request deletion of their personal
data. Deletion may not be possible in cases involving contractual obligations. All Subject Access
Requests will follow the vetting process outlined in our GDPR & Data Access Policy, ensuring security-
sensitive information (e.g., engineer codes) is protected.
Opt-Out: Users can opt out of marketing communications at any time by emailing info@techie-
services.co.uk.
Contacting Us: Users can reach us for privacy-related concerns via:
Phone: 01424 868408
Email: info@techie-services.co.uk
8.0 Cookies & Tracking Technologies
We do not use tracking cookies beyond essential website functionality.
Users have the ability to manage or opt out of cookies as needed.
9.0 Compliance & Legal Obligations
We adhere to GDPR and all relevant UK data protection laws. Our data processing activities comply with the
principles outlined in our GDPR & Data Access Policy, including data minimization, security, and user rights.
Our services are not intended for minors, and we do not knowingly collect data from individuals under the
age of 18.
10.0 Updates & Contact Information
Church Wood House, Church Wood Drive, St Leonards-On-Sea TN38 9RB,
Registered in England: 14629000
VAT: GB442124140
If we make changes to this Privacy Policy, users will be notified via email. For any privacy-related inquiries,
please contact us at:
Phone: 01424 868408
Email: info@techie-services.co.uk
By using our services, you acknowledge and agree to this Privacy Policy. If you have any concerns, please do
not hesitate to contact us.
11.0 Policy Review
This policy is reviewed annually or when significant changes occur in data protection laws or Company
operations.